Terms of Service


1 – General

These terms and conditions are applicable to each use of the website entwinecouture.eu and to all offerings and agreements made between you and entwinecouture.eu.

2 – Offers

All offers at the website are non-binding, unless specifically stated otherwise. Offers do not automatically apply to re-orders. Furthermore, offers cannot be returned. entwinecouture.eu cannot be held to her offering in case you could have reasonably understood that the offering was a mistake or error. All prices quoted on the website include VAT. A contribution to shipping cost is stated separately and will always be shown to you prior to placing your order. Shipping cost can be subject to order size, weight and country. In case of returns, entwinecouture.eu shall not reimburse your shipping cost.

3 – Data

You must make sure that your data, including your email address, address and bank account number are stated correctly and are up to date. Besides that, you guarantee that you are lawfully able to use the website at any means. entwinecouture.eu guarantees you that all personal data will be handled with outmost care, and that your data shall not be passed on, sold or at any other way be given away to third parties without your prior consent. entwinecouture.eu will save your data in the database, in order to fulfil commitments that arise from the agreement made with you. Besides that, we can use your email address to update you about information and services that might be of interest to you, unless you haven’t given permission for this. You can check and change your personal data at any time using the website.

4 – The Agreement

The agreement is made when entwinecouture.eu confirms your order. Changing an agreement is only possible if this has been accepted explicitly by entwinecouture.eu.

5 – Delivery

The order will be delivered at the shipping address you stated on the website, unless you have given another shipping address. You are required to accept the purchased products at the moment when they are being offered to you. In case you refuse the delivery of the order or you are negligent in giving necessary information or instructions for delivery, the products will be stored for you at your own expense. In case you have stated a wrong address for delivery, the extra costs are charged to your account.

If entwinecouture.eu exceeds the delivery period of 30 days, you have the right to cancel the agreement without cost. To cancel the agreement, you must send an e-mail or letter to entwinecouture.eu. If you had already made a payment, the amount will be reimbursed within 30 days after our notification to you.

6. Shipping Damages

entwinecouture.eu is responsible for damages that may occur during the shipping of the products. This includes damage, theft or loss of the products. Upon delivery, this responsibility is being transferred to you.

7. Right of Reimbursement

You are entitled to cancel the purchase without giving a reason. entwinecouture.eu will then reimburse your payment within 30 days after we have received the product you have returned to us, and only if the product has not been damaged, opened or has been used in any way, and is still in its original packaging and contains all tags. You need to use a well-known courier and you also need to insure the goods. You are responsible for cost of returning the product. Sale products cannot be returned.

You are asked to accept the conditions of return as stated on the order-return form, which you have to fill in. After acceptance we will send you a confirmation that you can return the goods. entwinecouture.eu has the right to refuse this return shipment if it does not conform to the stated conditions. 

8 – Guarantee

entwinecouture.eu guarantees that the products to be delivered will apply to the specifications mentioned on the website. It is expected that you check the product at the moment of delivery, or at the shortest notice after delivery. That way you can check if quality and quantity of the items delivered are in accordance with the rules you agreed upon by purchasing the product, or in any case fulfill the requirements that are common in normal economic exchanges. If within 7 days after delivery it turns out that the products are not in accordance with the specifications as mentioned on the website, entwinecouture.eu will reimburse the amount you paid within 30 days after receiving the returned product. 

After the end of the period as mentioned, entwinecouture.eu is entitled to charge you for all costs of reparation or replacement, including administrative-, shipping- and delivery costs. The guarantee as described in the article does not count in case the defect is due to figurative use or in case changes have been to be made to the specified product without written consent of entwinecouture.eu or the products have been used for different objectives than for which they are meant to be used.

9 – Ownership of Products

entwinecouture.eu will be the owner of the products until the full amount has been paid to entwinecouture.eu.

10 – Payments

It is the customer’s decision which payment method will be chosen to purchase products at entwinecouture.eu. There are several options, or wiring money to the account. entwinecouture.eu will only send out products after the payment for the order has been received.

11 – Costs for Collection

In case the customer does not meet the liability, entwinecouture.eu does not only have the right to charge legal interest over the amount to be paid, but also to all reasonable costs entwinecouture.eu will have to receive the payment. Costs for collection are set to at least 15% of the amount to be paid; in case entwinecouture.eu can prove to have higher expenses, these expenses will also be taken into consideration.

12 – Intellectual Properties Rights

You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the content as herein described, including entwinecouture.eu. Software and all HTML and other code contained in this site, shall remain at all times vested in entwinecouture.eu and/or are the property of their respective owners. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the content only as expressly authorized by entwinecouture.eu, and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.


Conditions discount code or voucher

Discount code:

– Coupon Code is redeemable once per order *
– Discount code may not apply to discounted items
– Coupon Code is possible subject to certain categories or actions
– Discount code may not apply to some items
– Discount code has a limited duration
– Coupon Code is possibly linked to a minimum and / or maximum order value **
– Discount code is valid only once and lose after finally making an order its value ***
– Settlement of ordering and paying cash is NOT possible

Gift Vouchers:

– Gift Vouchers can be used multiple times per order
– Gift Vouchers can be used for the entire range
– Gift Vouchers have unlimited validity
– Gift Card is NOT tied to a minimum and / or maximum order value
– Gift in the event that you return items back as store credit added to your account
– Settlement of ordering and paying cash is NOT possible

* You can use multiple gift certificates with an order, but always only one discount code
** Even after you returned this items minimum order value must still be met, otherwise the code is not valid for your order
*** In case you do not return your order is your discount code valid again for your next order

Pay attention! Unfortunately it is not possible after placing an order afterwards to settle a coupon code or gift certificate. The service team also can not help you. Of course you can use with your next order the discount code or voucher.


entwinecouture.eu (“we”, “our”, “us”) and its subsidiary companies respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate-wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust. If you are under 18, we require that you inform a parent or guardian about our Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing and order. By visiting entwinecouture.eu, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.


Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.


All trademarks mentioned in this website are registered trademarks of their original owners who reserve all of their rights and ownership. The use or mention of any tradename, productname or trademark in our site is not intended to suggest that the trademark owner is at all affiliated with or endorses this site. It is prohibited to copy, reproduce, republish, upload, post, publicly display, encode or translate, transmit or distribute our site or its content, without written consent of entwinecouture.eu.

» Read here our Delivery Conditions


    Amour Hair and Beauty
    (Entwine Couture Europe)

    Veerse Meer 4, Hoofddorp.
    2134VR Netherlands.
    +31 (0) 23 6200144

    KVK: (Chamber of Commerce) 60850337

    BTW/VAT NL: 205679018 B 02

    BANK: NL68 INGB 0006 5558 02