Frequently Asked Questions
- How can I track the status of my order?
- Can I cancel or change my order?
- Do the prices include VAT?
- My size is not in stock?
- How do I use my coupon?
- What payment options are available?
- Is ordering online at entwinecouture.eu safe?
- What are the terms of payment on Cash-On-Delivery?
- How long will it take before I receive my order?
- What are the shipping costs within the Netherlands?
- To which countries do you ship?
- Can I exchange or return an item?
- Exchange or Return items from different orders?
- How long will the return control and processing time take?
- How are complaints handled?
With deliveries you receive an email with the barcode of your package, which you can track your order via Track & Trace with. Have you ordered both Hair Products and Fashion Products? It may be that you receive two Track & Trace codes. And thus receive two packages. You pay shipping costs once.
You can cancel or change your order. In this context implies that cancel an agreement between you and entwinecouture.eu is established after an order is placed and an order confirmation is received via the email address you specify.
The prices on the website are including 21% VAT. A contribution to the shipping separately, prior to the time of order, stated to you. This contribution can be depending on the order size. The contribution in shipping costs will not be paid back at a return.
Maybe this product can be reordered. Mail us the URL link or article, color and price. Ask your question in Contact?
- Coupon Code is redeemable once per order * - Discount code may not apply to discounted items - Coupon Code is possible subject to certain categories or actions - Discount code may not apply to some items - Discount code has a limited duration - Coupon Code is possibly linked to a minimum and / or maximum order value ** - Discount code is valid only once and lose after finally making an order its value. - Settlement of ordering and paying cash is NOT possible
You can choose from domestic and foreign payments: one-click necessary. • iDEAL • Credit Card • Mister Cash • SOFORT Banking • Transfer • Bitcoin • PayPal • Paysafecard
Ordering online at entwinecouture.eu is definitely safe due to the SSL certificate. in brief, an SSL certificate provides ensure that the information exchange between you and entwinecouture.eu is via an encrypted connection. Without the SSL certificate is a connection not secure and therefore information can be intercepted. We respect the privacy of our visitors.
We only deliver within the Netherlands. The cost for sending cash on delivery, the shipping costs + 1% commission for post.nl of the total amount of your order. The cost of your cash on delivery must be paid in advance. Your order will be sent immediately when the COD charges have been paid. The cost of reimbursement amounts € 19.50 (€ 11.50 + extra prompt service delivery + additional insurance costs (€ 8.00) We apply a maximum order amount of EUR 1.000, -. Cash on delivery per order.
• Post NL / DHL4You with Track & Trace • Products delivery 1-3 days / Fashion delivery 3-5 days • Parcel Post NL Cash • Products delivery 1-3 days / Fashion delivery 3-5 days Upon shipment, you will receive an email with the barcode of your package, which you can track your order via Track & Trace. Have you ordered both Hair Products and Fashion Products, it may be that you receive two Track & Trace codes. And thus receive two packages. You pay shipping costs once. Orders placed and paid on Monday-Friday before 15:00 the same day are considered, except holidays. Orders placed and paid on Mondays-Fridays after 15:00 the next day will be considered. If you have not received your order within the specified working days after shipping, please contact the Entwine Couture Service Team at the Contact Page. Before being able to process your order, we should have the first payment received. This is the case with IDEAL and PAYPAL payments. Upon transfer, you must consider 2 to 3 days processing time. Your order will only be processed when we receive your payment. This of course depends on the processing time of your bank.
The costs for sending a shipment within the Netherlands is € 5.50.
We ship to different countries, if you're not in the Netherlands you are liable for any taxes and charges applied by your country. Europe Zone 1 Belgium, Luxembourg, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco) Italy (excl. San Marino and Vatican City), Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden Europe Zone 2 Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovakia, Slovenia, Czech Republic Rest of the World All countries.
Of course you can exchange or return an item. Look in our terms and conditions for full details regarding your right to return or exchange. When can I exchange or return an item? By filling out the online request form return. You will receive an email as soon as possible with the correct return address. Pay attention! Business address is not the return address. All returns that are sent to this address will not be treatments. And automatically go back again. When delivering your package to a PostNL store or post office you receive a receipt. Keep this certificate good! This is your proof that you have returned the package to entwinecouture.eu. You are responsible for the return costs.
You can do several orders in one box. In this context, it means that the return products are new, unused, and unworn condition and attached with all the original packaging and garment tags. New and unused means that there are no stains on the article, the labels and tags show no signs of use and that the product has no fragrance.
Once we have checked and processed your return, we will send you an e-mail. Should you within 14 days after your return, have not received a confirmation email, please contact us. In exchange or partially return the value of the returned items will include the postage for the next shipment will be credited to the bank account you used when placing your order. Restitution is as soon as possible and within 30 working days. This period starts at the time we receive the return items. Excluding holidays. It can take up to 10 days before refunds are credited to your bank account. Depending on the processing time from your bank.
If you have a complaint, please contact Entwine Couture Service Team. We are happy to help. Is your complaint after contacting our service team persists? Then you can submit it in writing to Entwine Couture. A definitive answer you will receive within 14 working days of the receipt.
Amour Hair and Beauty
(Entwine Couture Europe)
Veerse Meer 4, Hoofddorp.
+31 (0) 23 6200144
KVK: (Chamber of Commerce) 60850337
BTW/VAT NL: 205679018 B 02
BANK: NL68 INGB 0006 5558 02